Privacy Policy
Effective Date: September 16, 2025
PlodBot LLC (“PlodBot,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our services, including our AI-powered call and message intake platform, voicemail transcription, appointment booking, and calendar integrations (the “Services”).
1. Information We Collect
- Account Information: Name, business contact details, login credentials, and billing details.
- Customer Information: Caller ID, voicemails, SMS content, and related metadata from your customers.
- Calendar Data: With authorization, access to Google or Microsoft Outlook calendars for scheduling. Access tokens are stored encrypted and used only to create, update, or delete events as directed by you.
- Technical Data: Device identifiers, IP addresses, browser type, logs, and analytics.
2. How We Use Information
- To provide and improve the Services, including AI-powered intake.
- To synchronize appointments with your chosen calendar provider.
- To send notifications and confirmations on your behalf.
- To maintain security, prevent fraud, and comply with legal obligations.
- To support billing, account management, and customer service.
3. How We Share Information
- Service Providers: Twilio, OpenAI, Stripe, Supabase, Google, Microsoft.
- Legal Compliance: If required by law, subpoena, or to protect rights and safety.
- No Sale of Data: We never sell personal or customer data.
4. Data Security & Retention
We use industry-standard safeguards (encryption, TLS, access controls). Data is retained only as long as necessary or required by law.
5. Your Rights
Depending on your jurisdiction, you may request access, correction, or deletion of your data. Contact us at support@plodbot.com.
6. Children’s Privacy
Our Services are for businesses, not children under 16. We do not knowingly collect children’s data.
7. Updates
We may revise this Policy from time to time. Updates will be posted here with a new effective date.
8. Contact Us
Email support@plodbot.com with questions or concerns.